Privacy Policy

1. Controller and processor roles

We act as a data controller for personal information about our customers (account holders) and our own website visitors. When our customers use AskAIs 智能客服系统 to communicate with their end users, we process those end users’ personal information as a data processor, on our customers’ behalf and under their instructions; in that case the customer is the controller. This policy describes our practices as a controller. Our processing on behalf of customers is governed by our agreement with them, including a Data Processing Addendum available on request.

2. Information we collect

• Account information: your name, email address, password, workspace and company details, and role.
• Billing information: your plan, transaction history, and billing identifiers. Card details are collected and stored by Stripe, not by us.
• Usage and device data: log data, IP address, browser and device type, pages viewed, and actions taken in the Service.
• Support communications: messages and information you send when you contact us.
• Customer Data: conversations, contacts, knowledge-base documents, and other content that our customers and their end users submit, which we process as a processor (see “Controller and processor roles”).
• Cookies and similar technologies (see “Cookies and tracking”).

3. How we use information

• to provide, operate, and maintain the Service;
• to authenticate users and secure accounts;
• to process payments and prevent fraud;
• to provide AI-assisted replies and related features;
• to respond to support requests;
• to analyze and improve the Service;
• to send service-related and, where permitted, marketing communications;
• to comply with legal obligations and enforce our Terms.

4. Legal bases (EEA and UK)

Where the GDPR or UK GDPR applies, we rely on the following legal bases: performance of a contract (to provide the Service and process billing); our legitimate interests (to secure, analyze, and improve the Service); your consent (for example, certain cookies or marketing); and compliance with legal obligations. You may withdraw consent at any time where processing is based on consent.

5. Payments

We use Stripe for payments, analytics, and other business services. Stripe may collect personal data including via cookies and similar technologies. The personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, and analytics related to the performance of its services. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

6. AI providers

To generate automated replies and related features, we may send relevant message content to third-party AI model providers acting as our subprocessors. These providers process the content to return results and do not use it to train their models except as permitted under our agreements. Customers can configure AI features or use their own provider API keys.

7. How we share information

We do not sell your personal information. We share it only as follows:

• Service providers and subprocessors that help us operate the Service, such as hosting, payments (Stripe), AI model providers, email delivery, and analytics, under contracts that require them to protect the data;
• Legal and safety: to comply with law, respond to lawful requests, or protect the rights, property, and safety of AskAIs 智能客服系统, our users, and the public;
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets;
• With your consent or at your direction.

8. Cookies and tracking

We and our providers use cookies and similar technologies to keep you signed in, remember preferences, secure the Service, and measure usage. You can control cookies through your browser settings, though some features may not work without them.

9. Data retention

We retain personal information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Customer Data is retained according to our customers’ instructions and our agreements with them, and is deleted within a reasonable period after account termination.

10. Security

We use technical and organizational measures to protect personal information, including encryption in transit, access controls, and reliance on PCI-DSS-compliant providers for card processing. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. International transfers

We are based in the United States and may process personal information there and in other countries. Where required, we use appropriate safeguards, such as Standard Contractual Clauses, for transfers from the EEA, UK, or Switzerland.

12. Your rights

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of the EEA and UK may also lodge a complaint with their local supervisory authority.

California residents have rights under the CCPA/CPRA, including to know, delete, and correct personal information and to opt out of the sale or sharing of personal information — and, as noted above, we do not sell personal information. We will not discriminate against you for exercising your rights.

To exercise your rights, email hello@askais.com; we may need to verify your identity. If the information is held on behalf of one of our customers, we will refer your request to that customer.

13. Children’s privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.

14. Data Processing Addendum

Business customers who require a Data Processing Addendum (DPA) for GDPR or UK GDPR compliance can request one at hello@askais.com.

15. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here with a new date and, where appropriate, provide additional notice.

16. Contact

For privacy questions or to exercise your rights, email hello@askais.com or write to SINGLINK LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.