AskAIs Customer ServiceBlog
Engineering notes, comparisons, and how-tos. Updated when we ship.
·6 min read
Looking for an Intercom alternative? Here's what to compare in 2026
Intercom is great until the bill hits four figures. We break down what to actually compare when switching: pricing model, AI cost, self-host options, and SDK coverage.
comparisonpricingsaas
·7 min read
RAG for customer support: how to make AI replies actually accurate
Plain LLM replies hallucinate. RAG (retrieval-augmented generation) anchors AI in your docs. Here's how AskAIs Customer Service does it without burning tokens.
airagengineering
·5 min read
Self-hosting customer chat in 2026: when it's worth it
Self-host vs SaaS for live chat: data residency, GDPR, total cost, ops burden. A realistic look at when running it yourself pays off.
self-hostcomplianceops