Terms of Service

1. The Service

AskAIs provides multi-channel live chat and messaging, AI-assisted and automated replies, a shared team inbox, a knowledge base and help center, and related tools that you can embed in your website or application, connect to channels such as WhatsApp and Telegram, or authorize through MCP-compatible AI clients (the “Service”). We may update, add, or remove features from time to time.

2. Accounts and eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate account information and to keep it current. You are responsible for safeguarding your credentials and for all activity that occurs under your account, including the activity of your team members and any connected AI client you authorize. You can review and revoke MCP connections from your AskAIs settings.

3. Acceptable use

You agree not to use the Service to:

• violate any law or regulation, or infringe the rights of others;
• send spam, unsolicited messages, or content that is unlawful, harassing, deceptive, or harmful;
• transmit malware or interfere with the integrity or security of the Service;
• attempt to gain unauthorized access to the Service or to reverse engineer it, except as permitted by law;
• use a connected client to collect, expose, or transmit passwords, API keys, access tokens, or other credentials;
• resell, sublicense, or use the Service to build a competing product without our written permission.

4. Your data and content

You retain ownership of the content and data that you and your end users submit to the Service (“Customer Data”). You grant us a limited, worldwide license to host, process, and transmit Customer Data solely to provide, secure, and improve the Service.

You are responsible for the lawfulness of your Customer Data, for obtaining any consents required from your end users, and for making your own privacy disclosures to them. Our handling of personal data is described in our Privacy Policy.

5. AI features

The Service can generate automated replies and suggestions using third-party AI models. AI output may be inaccurate or incomplete, and you are responsible for reviewing it before relying on or sending it. You can configure or disable AI features, and you may supply your own model API keys. You can train automated replies using content you provide, including web pages you ask us to crawl, files you upload such as PDF or Word documents, and question and answer pairs. You represent that you own or have the necessary rights and permissions to that content and to any website you direct us to crawl, and that using it in this way does not infringe any third party’s rights or violate any law. Training content is treated as your Customer Data.

MCP-compatible clients can request read or write actions within the permission scopes you approve. You are responsible for reviewing the client’s request and any confirmation shown before authorizing an external, destructive, or otherwise consequential action. Revoking a connection prevents future access but does not undo actions already completed.

6. Plans, pricing, and billing

We offer Free, Pro, and Business plans. Paid plans are billed in advance on a recurring basis in US dollars through our payment processor, Stripe. By subscribing, you authorize us and Stripe to charge your payment method for each billing period until you cancel. When you power automated replies with our platform-hosted AI rather than your own model API keys, usage is metered by the amount processed and charged against a prepaid AI credit balance that is separate from your plan subscription. You can top up credits and enable automatic top-up when your balance runs low. If your AI credit balance is exhausted and automatic top-up is off or fails, platform-hosted AI replies pause and conversations are routed to a human agent until you add credits. AI credit charges are consumption-based and, except where required by law, are non-refundable once the corresponding usage has occurred.

Plan prices, billing periods, limits, and features are shown on our Pricing page and may change for future billing periods with prior notice. You are responsible for any applicable taxes. We may offer one-time payments through Stripe for certain purchases and support payment methods such as Alipay, WeChat Pay, or cryptocurrency where available. If your usage exceeds a plan limit, you may need to upgrade to continue using the affected feature.

7. Auto-renewal and cancellation

Subscriptions renew automatically at the end of each billing period at the then-current price. You may cancel at any time from Settings → Billing or through the Stripe customer portal.

Cancellation stops future renewals. Your paid features remain active until the end of the current paid period, after which your account reverts to the Free plan. If a scheduled charge fails, we may retry the payment over a short period and notify you so you can update your payment method. During this period your account may be marked past due, and we will not immediately suspend your paid features. If payment still cannot be collected after our retries, we may downgrade your account to the Free plan or suspend paid features until the balance is resolved.

8. Refunds

Except where required by law, fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or plan downgrades. If you believe you were charged in error, contact us at support@cs.askais.com within 30 days of the charge and we will review your request fairly.

9. Free plan, trials, and promotions

Free plans and any trial or promotional offers are provided on the terms stated at sign-up, including any usage limits described on our Pricing page. We may modify or discontinue free or promotional access at any time.

10. Third-party services

The Service integrates third-party providers, including Stripe for payments, AI model providers for automated replies, MCP-compatible AI clients, and messaging channels such as WhatsApp and Telegram. Your use of a connected provider or channel is subject to that third party’s terms and policies. You are responsible for complying with them and for maintaining any required accounts or approvals, and we are not responsible for a third-party platform’s availability or actions, including if it limits or terminates your access.

11. Intellectual property

The Service, including its software, design, and trademarks (including the “AskAIs” name and logo), is owned by us and our licensors. These Terms grant you only a limited right to use the Service and do not transfer any of our intellectual property to you.

12. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate.

13. Limitation of liability

To the maximum extent permitted by law, AskAIs and SINGLINK LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid us in the twelve months before the event giving rise to the claim.

14. Indemnification

You will indemnify and hold harmless AskAIs and SINGLINK LLC from any claims, damages, and expenses arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

15. Suspension and termination

We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us or others. You may stop using the Service at any time. Upon termination, your right to use the Service ends, and we may delete Customer Data after a reasonable period.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with an updated date and, where appropriate, notified to you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Governing law

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. The state and federal courts located in Wyoming will have jurisdiction, except where applicable law gives you the right to bring claims in another forum.

18. Contact

Questions about these Terms? Email support@cs.askais.com or write to SINGLINK LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.