Terms of Service

1. The Service

AskAIs Customer Service provides multi-channel live chat, AI-assisted replies, a shared team inbox, a knowledge base, and related tools that you can embed in your website or application to communicate with your end users (the “Service”). We may update, add, or remove features from time to time.

2. Accounts and eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate account information and to keep it current. You are responsible for safeguarding your credentials and for all activity that occurs under your account, including the activity of your team members and the end users you serve.

3. Acceptable use

You agree not to use the Service to:

• violate any law or regulation, or infringe the rights of others;
• send spam, unsolicited messages, or content that is unlawful, harassing, deceptive, or harmful;
• transmit malware or interfere with the integrity or security of the Service;
• attempt to gain unauthorized access to the Service or to reverse engineer it, except as permitted by law;
• resell, sublicense, or use the Service to build a competing product without our written permission.

4. Your data and content

You retain ownership of the content and data that you and your end users submit to the Service (“Customer Data”). You grant us a limited, worldwide license to host, process, and transmit Customer Data solely to provide, secure, and improve the Service.

You are responsible for the lawfulness of your Customer Data, for obtaining any consents required from your end users, and for making your own privacy disclosures to them. Our handling of personal data is described in our Privacy Policy.

5. AI features

The Service can generate automated replies and suggestions using third-party AI models. AI output may be inaccurate or incomplete, and you are responsible for reviewing it before relying on or sending it. You can configure or disable AI features, and you may supply your own model API keys.

6. Plans, pricing, and billing

We offer Free, Pro, and Business plans. Paid plans are billed in advance on a recurring basis (monthly) in US dollars through our payment processor, Stripe. By subscribing, you authorize us and Stripe to charge your payment method for each billing period until you cancel.

Plan prices, limits, and features are shown on our Pricing page and may change for future billing periods with prior notice. You are responsible for any applicable taxes.

7. Auto-renewal and cancellation

Subscriptions renew automatically at the end of each billing period at the then-current price. You may cancel at any time from Settings → Billing or through the Stripe customer portal.

Cancellation stops future renewals. Your paid features remain active until the end of the current paid period, after which your account reverts to the Free plan.

8. Refunds

Except where required by law, fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or plan downgrades. If you believe you were charged in error, contact us at hello@askais.com within 30 days of the charge and we will review your request fairly.

9. Free plan, trials, and promotions

Free plans and any trial or promotional offers are provided on the terms stated at sign-up, including any usage limits described on our Pricing page. We may modify or discontinue free or promotional access at any time.

10. Third-party services

The Service integrates third-party providers, including Stripe for payments and AI model providers for automated replies. Your use of those features may be subject to the third party’s terms, and we are not responsible for third-party services.

11. Intellectual property

The Service, including its software, design, and trademarks (including the “AskAIs Customer Service” name and logo), is owned by us and our licensors. These Terms grant you only a limited right to use the Service and do not transfer any of our intellectual property to you.

12. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate.

13. Limitation of liability

To the maximum extent permitted by law, AskAIs Customer Service and SINGLINK LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid us in the twelve months before the event giving rise to the claim.

14. Indemnification

You will indemnify and hold harmless AskAIs Customer Service and SINGLINK LLC from any claims, damages, and expenses arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

15. Suspension and termination

We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us or others. You may stop using the Service at any time. Upon termination, your right to use the Service ends, and we may delete Customer Data after a reasonable period.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with an updated date and, where appropriate, notified to you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Governing law

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. The state and federal courts located in Wyoming will have jurisdiction, except where applicable law gives you the right to bring claims in another forum.

18. Contact

Questions about these Terms? Email hello@askais.com or write to SINGLINK LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.